Interpersonal communication

We offer you simple ways, recognized and applied directly to provide more clarity, smoothness, and direction to your interactions and power to your communication.


In this era where technology is taking up more and more space, how much space is left
for meaningful communication? Communication is inherent in virtually everything
you do in business. Yet, really hearing and being heard is not really simple!


But fortunately, this is an acquired skill! In terms of your emotional skills, we offer
an immersion day in which you will invest the emotions within you in order to address
your work environment differently and derive greater satisfaction.


This training is designed to reveal your own emotional competence so that you can
use them as a performance driver to communicate more effectively in your role at work.
You will learn to use your emotions more directly in their verbal and nonverbal forms.
You also learn to review and enrich your relationship practices with colleagues.
You'll make an informed use of your communication tool box and transform your
exchanges in moments of truth to bring forth actions and results.



OBJECTIVES
> So your communication approach supports your excellence
> So using your emotions helps you persuade and add value
> So your exchanges at work facilitate collaboration
> To communicate at the best time, be heard and increase
your chances of success

WHO IS THIS TRAINING COURSE FOR
Anyone interested in enriching their communication range for better
work performance, and especially for rich, efficient and satisfactory
work relationships. This training is especially recommended for those
and those who wish to move to the next stage in their current role
or get a position requiring great people skills.



OBJECTIVES
  • Understand an emotional process by its trigger
    to its physical and/or verbal expression
  • Self-awareness to learn how to regulate emotions
  • Hear what is not said
  • Know how to better discern the emotions of others
  • Learn to channel the emotions of a person or group
    to strengthen team spirit, persuade and help
  • Improve your listening and empathy skills
  • Learn how to ask and answer "intelligently"
  • Develop your oral and written personal signature
  • Decide between email, calls, meetings...
  • Know how to choose the means of communication
    appropriate to the situation
  • Shape more constructive expressions for exchanges
    with colleagues
  • Improve one-on-one and meeting performance

QUALITEMPS APPROACH
Addressing the professional life in terms of emotional intelligence is a relatively recent practice of business communication. Qualitemps has chosen to develop the emotional skills of individuals through a very practical approach,
which allows it to be used in a variety of work situations.


DETAILED TRAINING COURSE CONTENTS
High performance of the emotional Quotient to communicate
Integrate the emotional quotient into their communication

Emotional intelligence and its drives
Personal jurisdiction
  • Identify basic emotions: self-awareness
  • Put the emotional process under scrutiny:
    the act of triggering the manifestation of emotion
  • Be aware of your emotions
  • Self-control - it is possible!
  • Discover the tools that build confidence
    and generate confidence, energy levels, resource anchors,
    mental visualization, dissociation, the inner voice, understand your body
    Emotional profile self-diagnosis
    • Identify personal areas for improvement
      Social skills
      • Identify the 4 stages of emotional intelligence
      • Use emotions as an advancing driver
      • Understand the difference between empathy and sympathy
      • Discover the ranges of listening and its uses
      • Use empathetic listening/intelligent attentiveness
      • Establish a healthy atmosphere: credibility and confidence
      • Persuade and generate the cooperation of others
      • Learn to persuade with finesse
      • Encourage cooperation between colleagues
        Effective interactions
        Improve the efficiency of your interactions
        • Synchronize at the level of space, gestures and speech:
          the other person isn't me
        • Validate: confirm understanding
        • Ask: ask the right questions
        • Manage interruptions sensitively
        • Track projects sensitively and effectively
          Communication strategies
          Your signature: your credibility
          • Refine yourself verbally in:
          • Your environment
          • Your appearance
          • Your actions
          • Your voice
          • Boosting your verbal skills:
          • Write effective emails
          • Choose expressions (positive) to get further
            Environment - an approach
            Prepare and perform better in specific business environments
            Generate the desired impact
            • In one-on-one meetings
            • In meetings
            • Before a group

              PEDAGOGICAL APPROACH
              • Interactive presentations
              • Illustration through practical examples
              • Demonstration of methods presented
              • Hands-on practical exercises
              • Action plan completed during training

              TRAINING COURSE MATERIAL
              • Comprehensive reference manual
              • Comprehensive emotional skills auto-evaluation test

              This training is offered on-site and is tailored to your needs. We invite you to contact us or prices and availabilities.

              Find out more about our preferential rates policy to see if you are eligible.
              TRAINERS


              Louise Geoffrion




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